Taking digital accessibility
to a higher level
the approach at the National Library of The Netherlands (KB)
A-Tag, October 10, 2019
Case: National Library (KB)
- National library
- Public libraries online
- Autonomous administrative body
- > 80 websites
- > 400 employees
The KB and digital accessibility
- The KB is there for everyone.
- The KB wants to comply with laws and policies.
- Senior management asked what should be done
Not just a challenge
with 'technical aspects',
'policy, process and social components'
|Focus on technology
|(part of the) corporate web site)
||All processes, services
|Just a team
|Support from management
and implemented across the whole organization
|Almost no capacity
||Accessibility coordinator four days a week
||Well-defined, continuous processes
- Strategy, policy and safeguarding
- Over 200 employees have attended up till now
- Departments, such as communication/marketing, GRC, legal, procurement
- Open for all employees
Next step: role-based training
Priorities, expanding and focus
Educate coordinator and experts
Building knowledge on the job
- Audit against WCAG 2.1 AA using the WCAG-EM evaluation method
- Assist during development and help fixing problems
Style guide and accessibility
Magazine for employees
Next step: internal communication campaign
2. Strategy, policy and safeguarding
- Strategic decisions
Digital Accessibility Maturity Model
Baseline measurement on 10 dimensions
To be continued
Accessibility is not a project.
Getting it started is.
- With accessible digital services you will reach more people. And digital accessibility is required by law.
- Buy-in from senior management is an important factor for success.
- To be in control of accessibility you need support from the whole
Inform and involve.
- Decide who is responsible.
- Know where you are and set priorities:
start an inventory project.
Coffee pot for masochists - Jacques Carelmann.